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13 Essential Amenities and Services for a Traveler-Friendly Airport
From check-in to departures and anything in between!
By: Jeremias Manalo | September 13, 2023
Here are 13 essential amenities and facilities you should be checking on an airport.
More than just a means of getting from one place to another, traveling by air is an experience in and of itself for many passengers. On top of being a fast, efficient, and cost-effective mode of transportation, taking a plane to your destination is a fundamental part of what makes journeys memorable to modern-day travelers. To offer a satisfactory travel experience, then, it’s a must for airport development companies to invest in amenities and services that passengers can use and appreciate. These features will enable airports to live up to the expectations of the individuals and organizations they serve and significantly enhance their users’ journeys.
Here are the essential amenities and facilities that airports should have to offer traveler-friendly experiences.
1. Efficient Check-In and Security Procedures
A traveler’s airport experience can have an impact on how the rest of their trip will feel. It makes sense, then, for airports to strive to provide travelers with efficient check-in and security procedures. An airport that has streamlined its check-in and security procedures can offer travelers reduced wait times and minimize stress. This can lead to a positive first impression that will help airport users feel confident about the level of convenience they can enjoy for the remainder of their journey.
2. Clear Signage and Wayfinding
Airports are busy spaces that serve people with places to be. It’s important for such facilities, then, to display clear signage and to implement wayfinding tools so that users can easily determine how to get to their designated bays or gates. Well-placed signs and maps reduce confusion, enhance passenger confidence, and make the airport easier to navigate, thus ensuring that travelers can efficiently find their way to their intended gates, facilities, and amenities.
3. Information Desks and Customer Service
Information desks and customer service personnel provide assistance and answers to travelers' queries. This facility contributes a human touch to traveling and enhances the airport experience by offering guidance, resolving issues, and making passengers feel supported.
4. Comfortable Seating and Lounges
Waiting is a common activity among airport users. To ensure the comfort of people who are waiting for the next leg of their journey, airports should offer ergonomic seating options and lounges with a comfortable and relaxing environment. These spaces allow passengers to rest, work, or unwind in a pleasant setting. Spending their waiting hours in these generously appointed facilities will help enhance their overall travel experience and reduce their stress levels.
5. Clean Restrooms
Clean restrooms are crucial for maintaining hygiene and passenger comfort. Airports, then, must invest not just in excellent toilet facilities but in proper maintenance as well. This way, travelers can expect to use clean restrooms at all times and find it easy to refresh themselves during their journey.
6. Free and Reliable Wi-Fi
A lot of people expect airports to offer free and reliable Wi-Fi as well. Having such an option available to them enables travelers to stay connected, work, or access entertainment while waiting for their flight or their ride to their next destination. This amenity enhances productivity and ensures that passengers can communicate and access information easily no matter where they are.
7. Food and Beverage Options
Airports serve people from different places at all times of the day and night. These passengers expect to find food and beverage options that cater to different tastes and dietary preferences before or after their flight. Having a range of choices at the airport creates a more enjoyable dining experience and minimizes disruptions to passengers' routines.
8. Entertainment and Relaxation Options
Reading areas, play zones, and other entertainment and relaxation options provide travelers with ways to pass the time and unwind. These facilities contribute to a positive experience, especially during longer layovers or flight delays, by keeping passengers engaged and entertained.
9. Baggage Services
Baggage services that include efficient baggage drop-off and assistance with lost or delayed luggage can help alleviate travelers' concerns about their belongings. Such services ensure a smoother journey and offer airport users a great deal of convenience and peace of mind.
10. Medical Services
The presence of healthcare facilities and professionals in the airport can help anxious travelers, especially those who have concerns about their health and well-being. With a medical facility in the airport, passengers are assured that any health concerns that might arise during the time they spend in the aviation hub can be addressed adequately.
11. Transportation Hub
An airport with links to various transportation options like taxis, shuttles, and public transit ensures seamless connections for travelers. This convenience simplifies the process of reaching the airport and onward destinations, minimizing the time and effort needed for this leg of the journey.
12. Accessibility and Special Assistance
Ramps, elevators, and the availability of other accessibility features and special assistance ensure that travelers with reduced mobility or disabilities can navigate the airport comfortably. These services demonstrate inclusivity and contribute to a welcoming environment for all passengers.
13. Currency Exchange and Banking
Travelers have varying financial needs. Some people may need a way to exchange their money to the local currency, for example. Currency exchange and banking services cater to travelers' financial needs. An airport that offers quick access to these services saves time and helps travelers manage their finances effectively, making it more likely for them to have a stress-free journey.
Incorporating these features in an airport design is a strong indicator that an airport developer and operator prioritizes passenger comfort, convenience, and well-being. Each element contributes to an environment that fosters a positive travel experience. Having access to the traveler-friendly amenities and facilities in this list will certainly help passengers enjoy an efficient and memorable travel experience.
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About Jeremias Manalo
Jeremias Manalo is a content writer and marketing professional whose long-time passion has always been home renovation. As part of her research, she’s taken a good look on how to improve home with designs,decors and architecture. When she’s not working at home, she can be found baking and looking for new recipes online.
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