In these unfortunate events, it is essential to know your rights as a passenger, and we listed things on what to do if the flight is cancelled or delayed.
According to the Air Passenger Bill of Rights, passengers have the right to compensation and amenities in case of flight cancellations, delays, and other exceptions. For delayed and cancelled flights attributable to the air carrier, these are your rights:
Cancellation at least 24 hours before the Estimated Time of Departure (ETD)
● Be notified of the cancellation fact
● Rebook or reimburse the passenger, at the passenger’s option
Cancellation under 24 hours before the ETD
● Be advised beforehand of the cancellation fact
● To amenities, including food, drink, hotel accommodations, etc.
● Be reimbursed for the value of the fare, taxes, surcharges, and other optional fees.
● Be endorsed on another air carrier without paying any fare difference
● Rebook the ticket without additional charge
For cancellations due to other causes such as force majeure, safety, and/or security reasons
● Be reimbursed for the total value of the fare.
Terminal delay of three hours after ETD, whether or not such is due to the carrier
● Avail refreshments or meals
● Free phone calls, texts or e-mails, and first aid, if necessary
● Rebook or refund the ticket
● Endorsed to another carrier
Terminal delay of at least six hours after ETD for causes attributable to the carrier
● To consider the flight cancelled to avail the rights and amenities provided for if actual cancellation
● Extra compensation equal to at least the amount of the sector delayed
● To board the flight if it takes more than six hours after the ETD considering that the passenger has chosen not to rebook and/or refund
Tarmac delay of at least two hours after the ETD
● Sufficient food and beverage